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Pending Remediation

If you send a subscription for remediation, it moves to the Pending Remediation tab.

It remains here until the investing organization makes the necessary changes and resubmits. It then moves back to the Subscriptions Received tab.

For subscriptions that are pending remediation, you'll need to implement the following endpoints:

  • Get Asset Details (filter to return assets under the security ID with Pending Remediation status)

  • Get Asset Details (filter by asset ID)

Subscriptions Received

When an investor requests a subscription, the associated information displays in the Subscriptions Received tab.

If there is no need to review the details of the subscription request, you can select it and click Accept. In this case, pending investors are automatically approved.

To review the subscription details:

  1. Click the link under Lot ID to review the subscription request and perform next steps.

  1. If the investor status is Pending, click the Investor ID link.

  1. Click Approve or Reject.

  2. Return to the Lot Details screen.

  3. Use the buttons at the bottom of the screen to complete next steps (Accept, Reject, or Send for Remediation).

Rejected subscriptions have a status of Disposed and are available only in the All Transactions tab.

For incoming subscriptions, you'll need to implement the following endpoints:

  • Get Asset Details (filtered by security ID)

  • Get Security Details (filtered by security ID)

  • (filtered by account ID)

  • Get Investor Details

Investor approval is a required step in the portal, but is included as part of accepting the subscription in the API. Therefore, there is no endpoint for approving an investor.

Accept Subscription

To accept the subscription:

  1. Click Accept.

  1. Click Confirm.

For accepting subscriptions, you'll need to implement the following endpoint:

  • Mark Assets as Accepted

Reject Subscription

To reject a subscription:

  1. Click Reject.

  1. Enter the reason for rejecting the subscription.

  2. Click Confirm.

For rejecting subscriptions, you'll need to implement the following endpoint:

  • Reject Digital Asset

Request Remediation

To request remediation:

  1. Click Send for Remediation.

  1. Click the Reason field to display a list.

  1. Select a reason that applies.

  2. (Optional) Click the Document list to select the document requiring changes.

  3. If you selected a document, you can specify a page number.

  4. Add comments to elaborate on the selected reason.

  5. If there are multiple reasons, click Add Another Reason and repeat steps 2 and 3.

  6. Click Confirm.

Note: Once assets are remediated, they return to the "incoming subscription" list.

To request remediation, you'll need to implement the following endpoint:

  • Request Digital Asset Remediation (Note: Once assets are remediated, they return to the "incoming subscription" list.)

Canceled

Subscriptions that are canceled after settlement move to the Canceled tab.

For subscriptions that have been canceled, you'll need to implement the following endpoint:

  • Get Asset Details (filter to return assets under the security ID with Canceled status)

Disposing Canceled Lots

Canceled lots remain in the Canceled tab until you dispose them.

  1. Click the lot ID.

  2. Scroll to the bottom of the Lot Detail screen.

  1. Click Dispose Lot.

  2. Click Confirm.

Get Account Details

Withdrawn

If an investor decides not to continue with the subscription, the entry moves to the Withdrawn tab.

To complete next steps for this subscription:

  1. Click View Details.

  2. Scroll to the bottom.

  3. Click Reject Withdrawal or Accept Withdrawal.

For subscriptions that have been withdrawn (recalled) by the investor, you'll need to implement the following endpoint:

  • Get Asset Details (filter to return assets under the security ID with Withdrawn status)

Remediation Reasons

The following table lists the remediation reasons available.

Code
Reason

EC001

tax document deficiencies

EC002

investor information and AML KYC issues

EC003

sub doc issues

EC004

account issues

EC005

transaction data issues

EC006

other issues

Pending Settlement

Subscriptions that have been accepted and require upfront payment are displayed in the Pending Settlement tab.

Once payment has been received:

  1. Select the subscriptions.

  2. Click Settle.

For subscriptions that are pending settlement, you'll need to implement the following endpoints:

  • Get Asset Details (filter to return assets under the security ID with Pending Settlement status)

  • Get Asset Details (filtered by asset ID)

  • Mark Assets Batch as Settled

Managing Subscriptions

Using the Fund's Primary Sales Page

The Primary Sales page for a fund is the place for managing subscriptions to that fund. The tabs that display depend on whether capital calls are enabled. The subsections that follow explain how the subscription process moves a request through the tabs.

Viewing All Primary Sales Transactions

Use the All Transactions tab to review all subscriptions for a fund, except for Issued subscriptions.

To see the status of all transactions for a fund, you'll need to implement the following endpoints:

  • Get Asset Details (filtered by security ID)

  • Get Security Details (filtered by security ID)

  • Get Account Details (filtered by account ID)

  • Get Investor Details

Downloading Primary Sales Data

To facilitate communication, you can download the contents of the Primary Sales/All Transactions tab to an Excel file:

  1. Click Generate Report.

  1. Click the Download Report link.

Estimating Integration Effort

To estimate the effort to integrate via the API, consider the following information:

  • Total Endpoints: ~22

  • Total Responses: ~88

  • Total Error Codes: ~180

Related How-Tos

For Managing Subscriptions

Pending Issuance

Subscriptions that are ready to be issued move to the Pending Issuance tab.

For subscriptions pending issuance, you'll need to implement the following endpoints:

  • Get Assets Details (filter to return assets under the security ID with Pending Issuance status)

Issuing Securities

To issue securities for all subscriptions:

  1. Click Run Current Close to issue securities.

  1. Confirm or correct the NAV for each share class.

  2. Click Confirm.

The transaction moves out of the Primary Sales pages at this point. To review subscriptions for issued securities, click All Transactions in the menu on the left.

For issuing securities, you'll need to implement the following endpoint:

  • Run Close

Canceling a Lot

To cancel a settled subscription:

  1. Click View Details.

  2. Scroll to the bottom.

  3. Click Cancel Lot.

  1. Click Confirm.

For canceling a subscription, you'll need to implement the following endpoint:

  • Cancel Digital Asset

Find New or Remediated Orders
Confirm Order Correlation IDs
View the List of Subscription Docs
Confirm Successful Remediations